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Lost access to email, which suddenly forces 2FA email to me

johnsmith.656530
Honored Guest

I have lost access to my Meta account email which I have used with my Meta Quest 2. Now it seems to force 6 digit 2FA email to login. I think previously email/pw has been enough. Is there anything to do to recover the Meta account? I can't even contact the Meta support as I can not log in because of the 2FA

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @johnSmith.656530! Having access to your account is a top priority for us, and we want to make sure you can get back into your account as soon as possible. In order for us to assist you with this issue, can you please send us a private message? To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @johnSmith.656530, we just wanted to let you know that we got your PM and we will get to it as soon as we can! Thank you for your patience, we really appreciate it and you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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