cancel
Showing results for 
Search instead for 
Did you mean: 

Lost account - Is it possible to have personalized assistance from Meta ?

simon.forestier.79
Honored Guest

I lost the meta account for the Meta Quest Link app that I use to play games with my Oculus Rift S. I don't remember the email address that I used for my account. It never asks me to connect, but recently, I don't know why, it did. I tried 2 of my meta accounts, but when logged in, I couldn't find any of my games on both the accounts. Therefore, I presume that I never used one of those accounts to play, but I really have no idea of what account it was. No forum or web page can help me, I need a human, someone working at meta, who could maybe help me. Maybe it's important to mention that this account was originally an oculus account, but when Oculus was bought by Meta, I linked one of my meta accounts to my oculus account. I tried everything,

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, @simon.forestier.79

 

This doesn't sound ideal! Drop us a private message so we can help you get back into your account and back to gaming as soon as we can. 

 

To send us a PM, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @simon.forestier.79

 

We're just reaching out again to ask if you require further support with this issue? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!