cancel
Showing results for 
Search instead for 
Did you mean: 

Lost account - Is it possible to have personalized assistance from Meta ?

simon.forestier.79
Honored Guest

I lost the meta account for the Meta Quest Link app that I use to play games with my Oculus Rift S. I don't remember the email address that I used for my account. It never asks me to connect, but recently, I don't know why, it did. I tried 2 of my meta accounts, but when logged in, I couldn't find any of my games on both the accounts. Therefore, I presume that I never used one of those accounts to play, but I really have no idea of what account it was. No forum or web page can help me, I need a human, someone working at meta, who could maybe help me. Maybe it's important to mention that this account was originally an oculus account, but when Oculus was bought by Meta, I linked one of my meta accounts to my oculus account. I tried everything,

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, @simon.forestier.79

 

This doesn't sound ideal! Drop us a private message so we can help you get back into your account and back to gaming as soon as we can. 

 

To send us a PM, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @simon.forestier.79

 

We're just reaching out again to ask if you require further support with this issue? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?