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Lost all my games

jack.532177
Honored Guest

Hi I recently powered up my quest after 3 years. After an annoying pairing process and logging in, I can’t find any of my games. It’s like a fresh account. 

how do I get help recovering my purchases?

1 ACCEPTED SOLUTION

Accepted Solutions

user_901925786032222
Expert Consultant

Did you convert to a Meta account? If you didn't, the chances are your old Oculus account was deleted earlier this year, as signposted a number of times. If you contact support with evidence of your game purchases, they may be able to do something for the new account.

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1 REPLY 1

user_901925786032222
Expert Consultant

Did you convert to a Meta account? If you didn't, the chances are your old Oculus account was deleted earlier this year, as signposted a number of times. If you contact support with evidence of your game purchases, they may be able to do something for the new account.

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