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Lost all my games

MightyVR
Honored Guest

I have the Rift S and i lost all my games when i uninstall/reinstall Windows 11. I tought they would all have stayed in my account but they are all gone. What can i do?

2 REPLIES 2

Tonberry_Qing
Retired Support

Hey there @MightyVR. There are many possible reasons your apps are missing from your library. Some users have reported difficulties using Windows 11 with Rift S. Others say Rift S is more reliable on Windows 11.  There doesn't seem to be a consensus given how complex your setup can be with a PC.  

 

To restore the game library please try the following:

  • Make sure you are logged into the correct account
  • Check if your library is missing in the Oculus app on your mobile device. If the games are present, try launching them from the app.
  • Try power cycling your computer to see if the library shows up
  • Log out of the mobile or PC app and then back in again 
  • Lastly, make sure the Oculus PC app is up to date

If you are still experiencing issues please contact support and open a ticket.  

Also, you can send them a message by going to the OculusSupport profile page, and clicking the Send a Message button.  Just make sure you are signed into the community to do so.  

I hope that points you in the right direction!  

 

Have you tried turning it off and on again?

Kwilv3r
Honored Guest

1. I sent my answer as a DM lol

 

2. You should DEFINITALLY talk to customer service if none of the other answers work. Additionally, double check you have logged in.