We bought meta quest 2 in november and havent had any problems but yesterday it seems we lost contact. The app finds the headset but the headset says an error has occured start config on another devise. When trying to pair the app asks for 5 digit code but that doesnt appear in the headset only the same message as above.. We have restarted the phone (samsung) and the headset several times.. Please can anyone help??
Hi guys, it seems like this has been an issue with a few users recently. Please sign out of your account within the mobile app while the headset is off. After you're signed out, continue the usual start-up process and it should work once again.
Please let me know if you continue having issues, I would love to let our engineers know about this issue as quickly as possible!
In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.
Hi guys, it seems like this has been an issue with a few users recently. Please sign out of your account within the mobile app while the headset is off. After you're signed out, continue the usual start-up process and it should work once again.
Please let me know if you continue having issues, I would love to let our engineers know about this issue as quickly as possible!
In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.
P.S., I can beat you at One Piece TCG and Tekken
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
