cancel
Showing results for 
Search instead for 
Did you mean: 

Lost controllers and tracking when i reset

Aaronwilzig
Explorer

Yesterday I started having tracking problems while playing . It would jump to the home screen and the message would pop up .
Today I reset the glasses from the meta app and the controllers are not working .
I am at l first screen of configuration of the controllers but they go .
I have tried leaving the meta and A buttons pressed and also the B button.
From the app I can't pair them either because when I reset the glasses they no longer appear.

Translated with DeepL.com (free version)

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello there @Aaronwilzig. Thank you for reaching out regarding the experience you're having with our device. We know the importance of being able to get back on track and enjoy your VR experience.

In addition, we see that we are already in contact with you via private message. We can continue through there and give you the assistance you need. Thank you for your patience on the matter and we want to wish you a great day! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?