08-25-202404:04 PM - last edited on 08-25-202404:19 PM by LaserDisk
I haven't used my Quest 2 in a while and I went to use it last night but nothing would work until I upgraded. Games would close automatically, etc. I upgraded the headset and then it kept saying I needed a Meta account and that the profile on the headset was no longer there and I needed to do a factory reset. I went through with the reset and used the same email to make the Meta account but now I don't have any of my purchased games.
How do I get my purchases on this account? The Oculus account I used is the same email as what I'm using now.
Hi there @exc28, thank you for your post. We understand that your purchased games appear to have disappeared, to get you back to the exciting world of Virtual Reality as soon as possible would you be able to send us a private message there? Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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