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Lost games

Honored Guest

So our original account was created in 2021 through Facebook. It's been months since we had played the Oculus and it prompted us to create a Meta account. When we did and got on the apps, our games that we purchased were no longer there and are no longer even on the Oculus.


Community Manager
Community Manager

Hey there, @karinne.2022! Not to worry, we'll be happy to assist you and get it fixed as quickly as possible. We understand that not seeing all of your purchased games can be unsettling. So, we'd like to step in and assist you. We've discovered that when users create the new Meta accounts, they're actually creating a new account. We would like to ask you to send us a private message for further assistance in gaining access to the correct account.


Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.