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Lost purchases

Jjripp5678
Honored Guest

I purchased bonelab and a football game. Played them a few times. Now they are gone from my oculus, but they show up on my phone app. When I go to the games on my oculus,  it says purchase. Why would I have to purchase them again. How do I get them back?

3 REPLIES 3

kojack
MVP
MVP

Have you connected or disconnected your Quest to a PC since you last played?

There's two different stores/libraries where you can buy games: Rift (PC) and Quest. When you use a Quest stand alone, you will only see (and be able to play) games you bought from the Quest store. When you connect a Quest to a PC using Link or Airlink, you will only see games you bought from the Rift store.

The phone app can show both stores, you have to pick which is the currently active store.

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3

MetaQuestSupport
Community Manager
Community Manager

Hi @Jjripp5678! Have you checked out the post from @kojack? There's some great information about why your game purchases may not be visible when in standalone mode. If you are still experiencing issues, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again @Jjripp5678! Just checking to see if you still needed assistance regarding your game purchases. Send us a PM!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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