Low FPS of cubes in Beat Saber

[Danuk18]

Hello, Meta community! 💙
I'm facing a problem on the native version of Beat Saber on Quest 2. VR helmet firmware version: 60; game version: 1.32.
The problem is that the cubes, in any song move jerky, as if with low FPS. Smoothly, in levels, only swords work, they work normally. Reinstalling the game did not solve the problem.
I would be grateful for help 💫

[Choleni]

Hi @Danuk18 🙂

I'm not sure, if your problem is caused by that, but it might be.

You say, your game version is 1.32, but the latest game version is 1.34.2.

I only have no idea, why you get an old version of the game after reinstalling it.

Maybe you should talk to support.

Send a PM @MetaQuestSupport 

Click on the name to visit their profile page, then click on the "send a message" button.

I hope they can help you to get the newest version of the game.

[Danuk18 · Accepted solution]

Yes indeed, the latest version is 1.34.2. I have it installed now, however, the problem was still there on 1.34.0.
But I don't think it has anything to do with the Beat Saber version... I have encountered this problem before (I don’t remember what version it was then), then I was able to solve it by resetting the helmet to factory settings. After that I didn't have any problems after that. However, now the cube problems have started again. I don't really want to reset the whole helmet to factory settings again because of this 😅

However, thanks for the answer) 

[MetaQuestSupport]

Hey there, @Danuk18! We can certainly see how those jerky cubes could take away from the smoothness of your VR gameplay, so we'd love to assist further! To start with, let's make sure we have a good idea of the specifics of this issue. Please clarify the following details when you get a chance:

• Is Beat Saber the only game on your headset having these in-game issues?
• Is your Meta Quest mobile app and headset up to date with the latest software per these steps?
• Are you playing this game in Standalone mode or through PCVR?
• Has your game ever functioned properly? When did this issue begin?

[Danuk18]

Hello, thank you for your answer.
Here is the information:
1) Yes, the only one. The rest of the games work fine;
2) Yes, I have the latest version of both the Meta app and the helmet software installed;
3) I play in Standalone mode on the helmet;
4) The game was working fine, however, I started having problems with the cubes about 3 weeks ago. What caused it to start - I don't know exactly.

If more information is needed, I can provide it.

[MetaQuestSupport]

This certainly sounds like it would be a hindrance to your VR gaming experience, so let's provide a few steps for you! Please try the following:
 

• Restart the headset.
• Log out and back into the mobile app to resync the account library.
• Uninstall and re-install the game.

If the issue still persists, once all of these steps have been performed, we suggest that you reach out to the developer directly for assistance. The link is here, but their email address is contact@beat-games.com. Thank you for your understanding and time.

[MetaQuestSupport]

Hi again! We just wanted to check in and see if you were still in need of our assistance or if those troubleshooting steps we provided were successful. Either way, we would love to have you reach back out to us. We will be more than happy to proceed.