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Low controller battery crashes Dashboard

Enduron
Level 2

Clicking notifications on the Dashboard / going into passthrough or losing focus all consistently cause the dash to crash while a run-down battery is in either controller. Clicking notifications on the Oculus app brings up a black screen which is impossible to exit. Removing the battery stops this behaviour. Oculus app reports this error:

 

Request Failed

Minified exception occured; use the non-minified dev environment for the full error message and additional helpful warnings.

 

32 REPLIES 32

NemesisVR
Level 2

Same issue here when controller batteries are low

Skiedragon
Level 3

v47 here, just crashed Hubris and this is still happening.  5 updates later

Hey @Skiedragon, we have noticed that you are experiencing game crashes. We want to make sure you can take advantage of all the Quest has to offer and that you can do so with ease. Consequently, we would be pleased to assist you in getting back on track.

Do you only have this problem with specific games when the device crashes? Have you carried out any sort of diagnostics that might have prevented the device from crashing?

 Also, we would like to invite you to a private message so that we can get some more details about your device. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.