My son has a META 3 VR headset and has owned this since beginning of November, since using this he has developed a rash underneath his eyes which is like a eczema rash, after reading reports of the META 2 VR headset and seeing images online there is also the same problem with the META 3, has anyone else experienced such problems and how is best to report this
I recall seeing other messages on this for quest 3, but I don't recall the details. If you go to Amazon and search "quest 3 silicone cover", you'll find a bunch of ~$10 solutions. So if your looking for a solution, this may be your best and fastest choice. The one I personally own is called "Kuject Design Face Pad", and is currently $15. I really like it even though I think these things should cost closer to $5. It fits the quest 3 better for me than the meta recall version fit the quest 2.
If you are trying to get meta to acknowledge the issue and take some sort of action, I can't help with that, although I completely understand why people would want to see something done about it.
Hey @Dubbers2023! Here at Meta Quest, we take health and safety seriously. For us to assist best, please click here to contact us and get in touch with an agent:https://metaque.st/Support.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Meta I cannot reply to your link as there is not a category for the problem that I have reported. My son can NOT use his META3 at the moment because of the rash u der his eyes, I need to speak with someone at META in regard to this
Hi there @Dubbers2023! We are grateful for your understanding and patience. When you click the link to reach our help team, you can select the option that most closely matches the issue you are reporting. You can explain in detail the experience your family is currently having to one of our agents after you've been connected. They will be happy to assist, as this is a very serious matter. Feel free to reach back out if you are not able to get in contact with them; we will be happy to help further. Warm regards!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I am also having this issue. I owned the quest 2 which had the facial interface recalled for causing skin irritation. It never actually bothered me but the quest 3 has caused a rash on my face that is very unpleasant. The fabric is abrasive. Just spent almost an hour waiting for a chat support agent. I don’t think meta cares about their customers 😕
Hey @PlagueGhost3. Here at Meta Quest, we take health and safety seriously. For us to assist best, please click here to contact us and get in touch with an agent: https://metaque.st/Support
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
OMG yes . I was just looking into this. My sons both use the Meta 3 headset but my 9 y/o immediately breaks out with a rash around his eyes. I’ve been applying anti itch cream and eyedrops not sure what is causing it thought but it is very concerning.
Thr fabric covering is causing this, my son has now changed it to a silicone cover but we limit the use of this
He still has a really dry flaky rash under his eyes caused by using this headset. I contacted META they are not interested and just said purchase a silicone cover, if they are aware of this why not make with a silicone cover instead of the harsh material that they have used.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
