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META QUEST 2 FREEZİNG

HTORTULU
Honored Guest

Hi

I bought oculus quest 2 a few days ago. There is no problem on the home screen and while playing games, but when I open VR from sites like Skechfab or as an apk file, the glasses freeze. How do i fix this problem ?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Anonymous!

 

We see you're having some issues pertaining to using Sketchfab and it causing some performance issues. We'd love to help you out and get you back in action. We've prepared some troubleshooting steps for you to try. When you're ready, attempt the following:

 

  • Uninstall and reinstall the application
  • Make sure your Wi-Fi strength is strong and not cluttered
  • Ensure your network doesn't have too many devices on it

 

As well, we've brought you a link to the Sketchfab Forums, where you can chat with other users and hear about their experiences. As well, they have their own support channel there to help you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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