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MQ Browser Freezing during Immersive video.

Laozi_Tzu
Honored Guest

I've been experiencing some technical difficulties with my MQ2 recently. It used to handle immersive 3D websites and stream long videos without a hitch, but now, it struggles to play content for more than a few seconds before freezing up, which requires me to close the entire tab to regain functionality.

My hunch is that it's an issue tied to memory usage, as reducing the video resolution extends playtime slightly before the inevitable freeze occurs. This problem began manifesting post an application update sometime last week. I've made sure that my device is up-to-date with the latest software patches, and I even attempted a factory reset to no avail—the issue persists.

I'm reaching out to see if anyone might offer some guidance on installing alternative browsers like Chrome or Firefox on this device. Alternatively, if there's a way to fix the current MQ browser issues or perhaps even revert to a previous version that was stable, I would greatly appreciate any advice on the matter.

Thanks in advance for your help

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Laozi_Tzu! We understand that you're having some issues with your browser freezing up on you. We know that this is taking away from your valuable VR time, so we'd love to assist you! We're going to send you some troubleshooting steps to try out. Hopefully we can unfreeze your browser for good!

 

Troubleshooting steps:

  • Please try clearing your Cookies and your Cache from your browser.
  • Try using your headset closer to your router.
  • If your router has a dual-band feature, pls disable it. That way your headset can be on the same channel versus the headset moving channels which can impact Wi-Fi signal.
  • Try Connecting your Quest to a different Network, whether that be a Hot Spot or another Wi-Fi.

Please let us know if you're still having an issue after trying these steps. Thank you so much for your patience during this busy holiday season. We're looking forward to your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @Laozi_Tzu! We just wanted to check in on you and see if your still having trouble. If you are, pls let us know, we're happy to assist further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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