Showing results for 
Search instead for 
Did you mean: 

MQ3 not adding a payment method

Honored Guest


I just got my MQ3 but I can't add my credit card to the account. I know the credit card works as it is authorized by my bank and has plenty of money on it. I would love to buy some games and am beyond frustrated so I'm asking for help to resolve this. 



I have the same problem and not solutions for months now.

Support said they are working on the issue but no updates. 

Honored Guest

If you're experiencing difficulty adding a payment method to your MQ3 account despite having a functional credit card authorized by your bank, consider checking for any possible issues with the payment gateway or contacting MQ3 customer support for assistance. They can help troubleshoot the problem and guide you through the necessary steps to resolve the issue, allowing you to make purchases and alleviate your frustration.


MQ3 doesn't provide any feedback and guide through the necessary steps.


Community Manager
Community Manager

Hi @westvandal! We understand how important being able to purchase a game is to you, and we would love to help you keep playing. Are you still having issues with buying games for your account with Meta? If so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?