We have 3 accounts on our quest 2 - 2 parents and child. We had no idea how much the configuration of accounts was going to grief us when we excitedly got our accounts ready to use the device. We have this setup:
1) ME - father - admin
2) My wife - parent of child
3) Child - child account under my wife (2)
After buying beat sabre on my wife's account and realizing nobody else can use it we now understand purchases need to be on the admin account to share with the other users on the headset- support is still working with us to try and transfer beat sabre over to admin account.
So lesson learned - I buy job simulator for my child on the admin account - she can't go in without parental permission, which is my wife. Now all 3 of us have to be involved with setting up games... but ok. The wild thing is when the request comes in to my wife the only option is "allow and purchase". But I already purchased it... we just need to give the child permission... we lookup what the hell is going on and find nothing, so we go back and see what happens if we just keep going forward on "allow and purchase" without buying this game a second time... at some point the app decides permission is granted but we never saw anything that said "allow but dont buy" or othewise separating these 2 actions?
It feels like a freaking labyrinth navigating what I have to think is not that unusual - 2 parents + child sharing VR and games... like, why cant we have 2 parents managing the child (i.e. the way google family link works)? Why cant we move the child between parents without having to delete her account and wait 90 days? Why isn't purchasing content and providing permission separated (I think I know the answer to this one which is predatory in nature)?
Hey, AitrusX and thank you for your patience! We understand that you have some concerns with your parent-managed account. We know how stressful it can be to make sure everything is working properly. No worries; we love to help get this resolved for you. If you go to your family center and log into your meta account, you should be able to scroll down to "Manage your child's meta account." You should see where it says you can manage the child’s access to apps and social features. We have also provided the steps on how to create a parent-managed account here just in case.
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This sort of misses the point? Once my kid has the headset on there is nothing stopping them from just using the parents account to bypass any time limits or content restrictions I have applied. The headset should allow you to set a PIN on your account so that when anyone puts it on they need the PIN to use your account. The PIN shows up when purchasing, so my kid cant purchase new items without my PIN but they can totally bypass the restrictions I have for them (even unintentionally) by just using my account from the headset.
That's for helping with managing the multiple accounts and keeping your admin (and other parent's) accounts locked behind a pin while still allowing the child account to be used without a pin.
Sorry you got the boilerplate response instead but not surprised. In general, I've found most tech companies to never make an actual robust solution that both takes into account that families are more complex than just one admin account and one child account. Hey, at least it lets you set up time limits for each child account here! Nintendo's is so dumb that you can only set a time limit for the entire SYSTEM rather than per-account.
And yeah, I hate the "Allow and purchase" which really only means "allow". Freaked me out and really convinced me I was going to be paying again. Plus it seems like it downloads it TWICE, which just eats up more space on your device.
01-22-202409:55 AM - last edited on 01-22-202409:57 AM by AliceinVRworld
Hey @AitrusX! We're hoping that the link that @ItsVirtuallyJason was able to provide suitably resolved the rest of your issue. If the issue is not resolved after performing those steps, please send us a private message so we can dig a little deeper. To do so, please select our name to get to our profile page, orclick here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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We are in the exact same position. My husband bought Beat Saber as the device owner, but because I am the supervising parent (not the device owner) and technically didn’t buy beat saber, we can’t share it on my kids profile.
Realizing now that it would have been easier to make my husband/device owner the supervising parent. And now I can’t find a way to delete my child’s account again and start over. So frustrating!! Wish Meta would be more transparent up front about how this all works.
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