Material Safety Data Sheets for the Meta quest 2

[thomli88]

Hi DHL is reqesting a MSDS (Material Safety Data Sheet) for the Meta Quest 2 headset. This is for sending the headset back to Norway from a client in South Korea. Is there any souch documents for this headset? Any one that knows? Can't find this anywhere

Thanks in advance

[MetaQuestSupport]

Hi there! We would love to assist you with this! Here is where you will you will find the document we believe you are looking for. 

If not, please feel free to reach back out to us via private message as we would love to look into this for you.

Please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey again, @thomli88!

We wanted to follow up with you and see if you were able to find your MSDS sheet or to see if you needed some help in the matter. If, by chance, you or anyone else is having some troubles finding the sheet, we've included a link here: Meta Quest 2 Health and Safety Manual

From that link you'll want to click the applicable language and then go to page 8. There you'll find the page regarding the battery and how to handle it.

Let us know if there's anything we can do to help!

[thomli88]

Hi, thanks for the reply 🙂 Unfortunatly I’ve allready tried these documents and pages, but DHL doesn’t accept them for some strange reason. They claims that it’s not the right ones 

[FunkyTanuki · Accepted solution]

The links provided before by Support are all the info and safety sheets that are made available. Outside of that, we aren't able to assist in this specific shipping issue as it falls outside of our scope of support. I would check with DHL or other shipping companies to see what options are available to you.

[wojciech.wasielak]

So you as Oculus do not have the full specifications of your own equipment ? I have the same problem 
courier whant form me full of spoecification of goods, especially the battery

[FunkyTanuki · Accepted solution]

As mentioned before, this is not something we are able to provide as it is outside our scope of support. All information made available to consumers is posted in the earlier reply with Health and Safety links.

[mark.902125]

Hello dear, I have the same problems, could you please share how to solve the shippment by DHL ? or have you got the documents MSDS (Material Safety Data Sheet) finally? thanks a lot

[MetaQuestSupport]

Hi there, @mark.902125! We wanted to stop by because we see that you are having the same issue as others regarding their return of their Quest device through DHL. We know this has caused a huge delay in your shipment. We would like to provide you with an additional link to our Product Information Sheet so you can provide it to the courier. We hope this, along with the documents we provided in the link in our previous reply, helps fulfill their request. Let us know; we want to help you get this resolved as soon as possible.

[mark.902125]

Hello dear

I have shared the informations from your link. but it doesn't work. cos it needs the battery documents from the part "Transportation Information" and "Applicability to Other Countries",  the baterry documents call MSDS(Material Safety Data Sheet), UN38.3 test report, UN38.3 test summary, Identification and Classification Report for Air Transport Goods. It is urgent. please help to share, thank you very much.