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Melted Charger Port

SidRock
Honored Guest

So let me start off by saying, this is my fault. Sometimes I leave the charger in some time more when it's fully charged, or I would use it while it's charging. I looked it up and people are saying it's melted. I smelled smoke coming from the headset. Haven't touched it since. What can I do? Can I go somewhere for them to fix it or do I have to buy a whole new headset? How do I know if mines has or doesn't have a warranty? Please help

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hello there, @SidRock! We see you're having some issues with your device smelling like smoke, we take this very seriously and would like to look into this as soon as possible, please send us a private message so that we can look at this further. In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hello there, @SidRock! We see you're having some issues with your device smelling like smoke, we take this very seriously and would like to look into this as soon as possible, please send us a private message so that we can look at this further. In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, where is the link "Send a Message" on your profile? 

Hey!

 

In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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