03-14-2025 10:01 AM
So let me start off by saying, this is my fault. Sometimes I leave the charger in some time more when it's fully charged, or I would use it while it's charging. I looked it up and people are saying it's melted. I smelled smoke coming from the headset. Haven't touched it since. What can I do? Can I go somewhere for them to fix it or do I have to buy a whole new headset? How do I know if mines has or doesn't have a warranty? Please help
Solved! Go to Solution.
03-14-2025 10:05 AM
Hello there, @SidRock! We see you're having some issues with your device smelling like smoke, we take this very seriously and would like to look into this as soon as possible, please send us a private message so that we can look at this further. In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.
03-14-2025 10:05 AM
Hello there, @SidRock! We see you're having some issues with your device smelling like smoke, we take this very seriously and would like to look into this as soon as possible, please send us a private message so that we can look at this further. In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.
03-14-2025 10:10 AM
Hi, where is the link "Send a Message" on your profile?
03-14-2025 10:11 AM
Hey!
In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset