11-12-2022 07:26 PM
My Oculus usb port melted when charging with original cable and block. Contacted support 2 days ago and still waiting for answer. Always same response "we take health and safety seriously" blah blah blah.
I am waiting for replacement and compensation as the faulty device could have harmed myself or my children.
What costumers need to do to be assisted? It is a fair way to handle such a serious issue? Do I need to go public and start a class action like this? https://classlawdc.com/2022/11/10/meta-quest-2-virtual-reality-headset-melted-usb-c-port/