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Melted usb port with original charger

Erciacca74
Honored Guest

My Oculus usb port melted when charging with original cable and block. Contacted support 2  days ago and still waiting for answer. Always same response "we take health and safety seriously" blah blah blah.

I am waiting for replacement and compensation as the faulty device could have harmed myself or my children.

What costumers need to do to be assisted? It is a fair way to handle such a serious issue? Do I need to go public and start a class action like this? https://classlawdc.com/2022/11/10/meta-quest-2-virtual-reality-headset-melted-usb-c-port/

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