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Menu button no working

Bynxs
Level 2

Hello ther!

For some reason my menu button is not working, when I press it on the controller it makes the sound and gives the haptic feedback but nothing opens

Ive tried using hand tracking also and it does the same thing

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @Bynxs! We know how important it is to have full functionality on your controllers, buttons not working can impact your gameplay quite a bit! Let's get this sorted out, and get you back in the game. To start, we have a couple troubleshooting steps you can try:

  • Unpair and re-pair your controller
  • Remove the battery for at least 10 minutes before replacing with a fresh battery
  • Ensure you have cloud backup enabled so you don't lose any data, and perform a factory reset

If these steps don't help, please reach out to our support team so we can take a closer look into this. We look forward to hearing from you!