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Menu button no working

Level 2

Hello ther!

For some reason my menu button is not working, when I press it on the controller it makes the sound and gives the haptic feedback but nothing opens

Ive tried using hand tracking also and it does the same thing


Community Manager
Community Manager

Hey @Bynxs! We know how important it is to have full functionality on your controllers, buttons not working can impact your gameplay quite a bit! Let's get this sorted out, and get you back in the game. To start, we have a couple troubleshooting steps you can try:

  • Unpair and re-pair your controller
  • Remove the battery for at least 10 minutes before replacing with a fresh battery
  • Ensure you have cloud backup enabled so you don't lose any data, and perform a factory reset

If these steps don't help, please reach out to our support team so we can take a closer look into this. We look forward to hearing from you!