Messages aren't sending

[IEternalwolf]

Recently I have had a issue where when I send a message it says it failed to send and I can't resend it, I tried uninstalling and re-installing the app and it didn't work and I logged out and back in and it didn't work and it's just being annoying and here is a image of what the issue looks like

 

[mr_cabnet]

Help! I can't message anyone and I cant use vc in any games. It just happened recently and I've done everything. I restarted my headset, installed the new update, wait patiently. None of it worked and it's hard to communicate.

Any way to fix this?

[Teddy1974]

Hi when I send message it won’t send it was working this morning it rejects it

[Weird88]

Having the same exact issue. Have you been able to figure anything out yet? 

[mr_cabnet]

Update: I factory reseted my headset and it didn't work. How do I fix this

[Casualguy]

Nope

[mr_cabnet]

Update: wait till morning. It fixed it. Servers were probably down or somthing 

[TheLegend27 · Accepted solution]

Hey everyone! I noticed a lot of you were having trouble sending messages from your headset and the mobile app, so I wanted to check in to get a bit more information to bring to the team:

• Which Meta Quest device are you using?
• Can you check your headset's current version?
  
  • You can check in Quick Settings > Settings > Software Update under the Current Version Details section. The formatting should be 6X.#.#.###.###.#########.
  • Is this a PTC build or a live build?
• What software version is your Meta Quest mobile app running?
• Which internet service provider (ISP) are you with?
• If you're using mobile data, who is your mobile data carrier?
• Were other online features of the Quest or your phone unavailable, or was it just the messages that weren't sending?

Update:

After raising this one to the team, it looks like they were already aware of it and mitigated it earlier today. The team wants to confirm if anyone is still being impacted by the inability to send messages.

Update 2:

Looks like the issue is resolved given the lack of traction, so I'm going to go ahead with resolving this one. If you still run into issues after the rolled out fix, please feel free to send @MetaQuestSupport a private message for more help!

[Casualguy]

I know he isint replying but he’s using the quest 2

[Casualguy]

Note: it’s working for me now

[Justin.bored1]

I don't know why but when i try to send a message in my oculus and my oculus app it says message failed to send.