New Quest 2 owner. Had convos with business partner via Oculus Chat, and was unable to figure out how to clear those convos out - looked in settings everywhere. Thanks in advance
Thanks for reaching back out and trying those for us. We get how all of this can be concerning and we do want to get this all situated for you. We want for you to report this bug to our developers so they can take a look at and get it fixed. You can go here to learn how to report a bug.
Hopefully we can get this fixed and you can get rid of those chats soon.
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Hey @Jacex1652x. Thanks for trying those steps that another member put in the thread. We'll like for you to try uninstalling and reinstalling the app to see if that can fix it.
If that doesn't seem to do the trick, please report this bug to our developers so they can look into this and get started on fixing it. You can learn how to report a bug by going here.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for bringing your problem to our attention. We want to make sure that this does not become a recurring issue for our users. We understand that this is not a quick fix, but it is something that we take seriously at Meta. Please refer to this directory to report this bug to our developers. As this might be an ongoing issue that we need to look into. We hope to have some good news for you after it has been reported.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey guys! We're starting to see this pop up on the forums, so we've sent it over to our engineering team to take a look. In the meantime please submit a support ticket here. Make sure you send screenshots, a short video, or any troubleshooting you have already attempted. Thanks!
Update: Our engineering team has created a task for this issue, and are working on a resolution. We really appreciate your patience and will continue to keep you updated here.
Hey there @Bimbo_Spice! Just wanted to check in and see If you're still experiencing the issue deleting messages.
Update: A fix for this issue should be out at the moment. I recommend attempting to reinstall the Meta Quest Mobile app and seeing if you're able to delete messages. Please let me know if you're still having issues with this here. Thanks!
Feel free to reach out with simple questions! For any troubleshooting please make a post or reach out to our wonderful email, chat, and callback support team here: https://metaque.st/Support
This is exactly the problem I am having and why I’m in here. It’s only since the conversion or oculus to meta or whatever it was. I had issues with connecting the 2 accounts for a month.
I am. I delete the message. It will ask me to confirm delete. I hit delete. It disappears then Reappears. I’ve done it 20 times. Closed it and reopened it. Tried again. Tried in the headset which used to be an option and now it’s not. Just block or report but no delete. How ? Please help us fix this. Thank you ❤️
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