At this point Ima planning to return this thing. I have a problems, it’s only a few days old. First day I got it, it charged to 100 no issues. Since, it only charges to 70-80. When the headset is turned completely off, not in sleep it dies in less than an hour. I have tried every fix on this page and Meta has not retuned my emails.
Hello this method did not work but there is a post on the forum that did. It required holding the power and volume button and always powering off with the power button and not the menu. Now it charges perfectly and holds it charge very well. Thank you.
Hey @TLewis75! We thank you for bringing this to our attention. We understand that your device is not fully charging to 100%. We know how this can affect your gaming experience and would love to help you with it. Could you please try the following:
If you're using the facial interface accessory or front pad cover while charging the device, attempt to charge the headset without them to see if that will work.
Attempt to charge the headset for 2 hours.
Try charging from a different source (another PC or a different wall outlet).
If the issue is still not resolved, we would like for you to please send us a private message to check out any options we can provide. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi @TLewis75, We hope all is well. Just stopping by to see if those troubleshooting tips have helped you resolve your issue. If not, we would be more than happy to continue working on getting a resolution for you. We hope to hear from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello this method did not work but there is a post on the forum that did. It required holding the power and volume button and always powering off with the power button and not the menu. Now it charges perfectly and holds it charge very well. Thank you.
Were glad everything is back on track! Don't hesitate in reaching out again in the future. Thank you for letting us know what worked for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
