08-11-202402:50 PM - last edited on 08-14-202407:38 AM by IKnowYouDidntAskBut
Posting here since it is impossible to get help from anyone associated with Meta. I just bought an Quest3 and apparently earlier today my Meta account was hacked. Hacker has changed the e-mail and passwords to my Meta, Facebook, and Instagram accounts. I was trying to log-in to set up my Quest and I am completely unable to do anything. How can I get some assistance in recovering my account, so 1. I don't loose 15 years of pictures and memories and 2. so I can actually log in and use this $500 piece of hardware I purchased... It's mind-boggling that it's impossible to get help from Meta on this type of thing considering Meta has over a $1T market cap.
Also, I had to create this Meta account just to be able to post and ask for help since I am currently unable to log in with my 15 year old Meta/FB account... I don't want to link the Quest3 to some new Meta account, I purchased it so I could use it with the account that I have always had. I can look at my Instagram page and see they are in the process of deleting posts as we speak.
Hello @JordanWhitley, thank you very much for reaching out regarding your account. We understand how frustrating this situation is, but we promise to support you with recovering your accounts. As the issue also involves your personal Facebook and Instagram accounts, we strongly encourage you to contact their dedicated support centers for further assistance:
We also strongly recommend that you send us a DM so that we can privately assist you with recovering the Meta Account as well. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. You can also contact our support center at https://www.meta.com/help/support/
We hope to hear back from you soon, as we are very eager to assist you!
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