MetaQuestSupport
Wow. Day 71 Meta has had my device. Note 2/21/24 at 7am on the screen shot. Clearly Meta requested my order be returned to sender.
Hi J,
Thank you for reaching to Meta Store Support.
Please ignore the previous email. I did not notice the order number provided.
As per checking, the order number 384748604414168. We can see that the order was return to back to us.
For any clarification on why the delivery failed, please contact our 3rd party logistic company (UPS) with the tracking number #################.
The order was return back to us 5 days ago. For more information, please check here. We will not be resending the order.
Note 2/21/24. Return to sender requested.So here we are, on to a new week. I haven't heard anything from Meta since the 12th, and that was an automated message stating that that matter was pending an "update from the internal team". Since then, nothing.
Over the weekend I made my letter of demand.
Meta Platforms, Inc. c/o Corporate Service Company
2710 Gateway Oaks Dr. Suite 150N
Sacramento, CA 95833
Meta Platforms, Inc.
1 Meta Way
Menlo Park, CA 94025
Meta Platforms, Inc.
1601 Willow Way
Menlo Park, CA 94025
To Whom It May Concern,
The undersigned, “X” (the “Customer”), hereby demands that you: Deliver a fully operational Meta Quest 3 512GB headset as agreed to with the approved Return Merchandise Authorization (RMA) dated January 17, 2024, or deliver financial reimbursement in the amount of $691.00 for a Meta Quest 3 512GB + $179.00 for software and totaling no less than $870.00 (the “Action”).
For your reference I have enclosed:
1. Copies of transcripts of customer support instructions between Meta and the Customer for RMA dated 01/17/2024 (Bates ###);
2. Mailing label for RMA delivered via email to Customer at X@X. com on 01/17/2024 dated 01/17/2024 (Bates ###);
3. Email confirmation that a fully functional Meta Quest 3 512 GB was shipped to the Customer on 02/20/2024 (Bates ###);
4. Proof that the Sender (Meta) instructed UPS to return the shipment to themselves on 02/23/2024 rather than allowing shipment to be delivered to Customer (Bates ###);
5. Copies of transcripts of customer support interactions through 03/09/2024 during which time a Meta Quest 3 512GB was never delivered to Customer (Bates ###);
6. Meta Quest 3 512GB and Software Itemized Expense (Bates ###);
7. Receipts for the purchase of the Meta Quest 3 512GB headset as well as applicable software that could not be used without the Meta Quest 3 512GB headset (Bates ###).
Please note that if I must commence legal proceedings in order to require your performance of the Action, this letter will be tendered in court as evidence of your failure to attempt to resolve this matter. Further, you may be liable for any court costs, attorney fees and damages, including punitive damages.
You might want to contact a lawyer to discuss your legal rights and responsibilities.
Sincerely,
X
Enclosures: (Bates ###-###)
Meta finally sent me out a new device, and I am now satisfied with the conclusion of this saga. I don't know if it was my incessant nagging, stars aligning, or perhaps the eclipse, but I got an email with a tracking number, and the package even came a day earlier. Amazing!
I'd like to thank the following Meta support agents for assisting in my support case:
Czerine, Mar, Ryanality, Edgie, Jamantha, Kristine C., Ellen, Mac, Leeyah, Rafeeq, AliceinVRworld, Sophie, Jane, Zimi, Kim, Ricardo, Azri, KEISHA, Zethu, Ali, Divine, Gab - apologies for any names I may have missed. Thank you all!
Please accept these AI generated flowers as token of my gratitude!
