Meta Came through and sent me a new device.

[luciddecap]

MetaQuestSupport

Wow. Day 71 Meta has had my device. Note 2/21/24 at 7am on the screen shot. Clearly Meta requested my order be returned to sender.

Hi J, 

Thank you for reaching to Meta Store Support. 

Please ignore the previous email. I did not notice the order number provided.

As per checking, the order number 384748604414168. We can see that the order was return to back to us. 

For any clarification on why the delivery failed, please contact our 3rd party logistic company (UPS) with the tracking number #################. 

The order was return back to us 5 days ago. For more information, please check here. We will not be resending the order. 

Note 2/21/24. Return to sender requested.

[Occupunk]

So they say "We will not be resending the order. ", but no mention of a refund? That would be rather crazy.

[luciddecap]

It was an RMA, so I don't think they do refunds. I honestly don't know anything about my situation. I have not received an email since March 6th, and the "Specialized Teams" can't or won't even view their own tracking history during their "investigations".

[Pieromix]

Darn, sad for you bro.

Imagine that who bought the device in the previous weeks (sadly like me) is stucked in the same 50cent support give-a-fck.

It will soon be my 11th day without a single update on my order. 

I can't believe they have such a muddy services... 

[Occupunk]

Ah. I did not pay enough attention to the tracking report. It looks like they asked UPS to yank it back about 12 hours after they originally sent it. That is really odd. And yes, like me, it doesn't appear to me that your support person even read the tracking report that they suggested you go off and read. 

[MetaQuestSupport]

Hi @luciddecap. We're bummed to hear that your replacement equipment is taking so long to arrive! With the information that you provided, we sincerely promise to use every effort to expedite this process for you. We greatly appreciate your patience in this matter. 

Anyone else that's experiencing the same issue can reach out to us in PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hi again @luciddecap. We're following up to see if you were able to send the PM. If you need further assistance, please don't hesitate to reach back out to us! 

[luciddecap]

I've received no help. There are no updates. I get the same automated emails, each from a different Agent, always with the same excuse of needing to elevate the matter.

[MetaQuestSupport]

Hey there @luciddecap Thank you for your feedback. Return to Sender could be caused my different things, so that is why we would want to further research it. We can collect some information from you in PM so that we can provide an update. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you.

[HDStevo]

On Feb. 28, 2024 I purchased a Meta Quest 3 from a Walmart I have been shopping at for many years.  On Feb. 29, 2024 I tried to set up the headset (after charging all night) and it would not work correctly.  I chatted with Meta support and they did not answer or help, kept switching agents on me, asked for same information repeatedly, and more.  It was obvious they were trying to discourage me from returning the item.  WalMart would not return it because "the serial numbers do not match" and that was it.  WalMart was extremely rude and unhelpful and kept a disabled senior citizen waiting almost two hours, while dozens of people went ahead of me, for 5 seconds of no help.  Back to Meta, they said they did not have the serial number in their system when asked if they must match per WalMart.  IS THIS A STOLEN ITEM OR A BROKEN ITEM REPACKAGED TO SELL AT WALMART??  i DO NOT KNOW AND THE POLICE DO NOT CARE.  I gave Meta 5 business days to either refund my money or replace the item with compensation (I would rather buy another brand having experienced Meta Support).  The 5 days ended Mar. 12, 2024 and I still do not have a refund or replacement.   

  I wonder if anyone else has had similar problems.  I hope someone will see the importance of investigating this matter.  I smell a rat! If anything similar has happened to someone else please report it.  It is sad that an American company is cheating a fellow American.  I will purchase Chinese products from now on and I suggest every American learn Chinese as you will need it soon anyway.  Thank You, Steve