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Meta Child accound - error on age

CamogieDad
Honored Guest

Hi, I typed in an incorrect age for my son on his new Quest 3 device. He is 14 but I created his profile to show he is 12. This has a restricted some settings (Chat etc.) On his profile he is unable to fix it and on my profile I dont seem to have the option to correct the age entry. Does anyone know ho to resolve? Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hello @CamogieDad! We would love to provide you some insight in to parent managed accounts. The date of birth on child accounts cannot be changed or edited once that account has been labeled as 10-12 years old. This is due to our strict policies and guidelines surrounding underaged accounts. Although we know this is not the most ideal news to share, we're glad to have been able to get to the bottom of the issue with you. For more information and details regarding Parent-Managed accounts, we highly recommend checking out this article

 

Let us know if you have any questions or concerns and we would be happy to assist! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello @CamogieDad! We would love to provide you some insight in to parent managed accounts. The date of birth on child accounts cannot be changed or edited once that account has been labeled as 10-12 years old. This is due to our strict policies and guidelines surrounding underaged accounts. Although we know this is not the most ideal news to share, we're glad to have been able to get to the bottom of the issue with you. For more information and details regarding Parent-Managed accounts, we highly recommend checking out this article

 

Let us know if you have any questions or concerns and we would be happy to assist! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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