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Meta Device RMA replacement has been delayed

Expert Protege

I returned my device under an official RMA over two weeks ago. 
It was received and confirmed received 12 days ago now. 

The email that confirmed that said a replacement would be issues within 2-3 working days. 

When it wasn't I spoke to support who said that was an error in the email and it takes 5 working days. 

It is now 12 days. 


I don't know where to turn!!! It's quite frustrating! 


Does anyone know of an escalation route please.


Many thanks for your help. 


Thank you for reaching out to us, @SCP_Keter! We understand that you've been experiencing difficulty attempting to process an RMA. We're eager to help you, but we need you to send us a private message first because it could involve sensitive and private information. Please select our name to access our profile page, or click here! Next, click on "Send Message" to send us a private message. Please remember, you must be signed into the community before sending us a private message. We're looking forward to your private message!

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