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Meta/Facebook Hacked Can't get into original meta or any purchased oculus games

no0182
Honored Guest

My Facebook and Meta account were hacked. I can't sign into original Meta because hacker changed 2 factor authentication to their authenticator. Can I get back into original account and retrieve my games? Can't find any support line on Facebook or Meta. This has been an extremely frustrating experience which has affected my private information, business,  and now money lost of games and a system that were purchased that cannot be used. Please Help! 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @no0182,

Thank you for bringing this to our attention! We see that you are having some issues with your Meta Account.

We would like to invite you to send us a private message so that we can gather some basic account information before we can move forward. 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you @MetaQuestSupport . PM sent

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