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Meta Gift Card not working

NagikoNikisa
Honored Guest

Hello, 

I am having difficulties with redeeming my Meta Quest gift card that I have just recently purchased from Amazon for my friend to gift him "Virtual Desktop." Whenever I try to redeem it on the mobile app, I kept getting an invalid code. After three to four tries, it told me that my IP address has been temporarily blocked. When I tried the website, after putting in the code, it just didn't give me anything. It has appeared that the area that the redeem code area was in has shrunk and has stayed that way for the past hour until I refreshed the page, and it told me to enter the code again, which then proceeded to do the same thing. If there is a way to help me out, I am all ears since I have tried multiple approaches, but all have led me to a dead end.

 

Sincerely,

Nagiko Nikisa

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @NagikoNikisa! Using a gift card can be extremely helpful when making purchases or gifting for a friend. We would love to look into this issue for you an provide you with as much assistance and information to get you back on track! In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. ​

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again! We see your PM, and we will reach out to you shortly!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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