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Meta Horizon App keeps closing

jakamakaka
Honored Guest

When I open the app on my iPhone XR, it closes immediately. No error messages, no nothing. Just a Meta Horizon Logo for a brief second and that's it. Can someone please help me? My iOS-version is 16.1.2.

7 REPLIES 7

Robocop115
Honored Guest

This keeps happening to me too mate have you managed to figure anything out yet 

seranethesiren
Honored Guest

Same here iOS 16.7.10

VRZIP
Explorer

Same here iOS 16.7.10  I raised a ticket with Meta Support and they replied stating - they are looking into it.

yandamajin
Honored Guest

Same here. iPhoneX iOS 16.7.10.
My first VR purchase arrived today and the app closed forever and I couldn't even set it up. Worst experience I've ever had just charging the headset. Why bother forcing me to use the phone app?

Appears to be a bug - However iPhones that are out of service and can't upgrade past v16.7.10 may not be able to use this and other apps.  I have other apps that are broken and looks like I will be upgrading my iPhone to a supported version - Not ready to upgrade as I like my older phone and the upgrade is going to be pricey.  Maybe Meta can resolve the issue for out of service phones, maybe not. 

Report a bug
https://www.meta.com/help/quest/articles/fix-a-problem/troubleshoot-apps-and-features/report-a-bug-o...

The problem has been resolved after updating to 301.1! Thank you support!

FIXED!  Wasn't working last night and this morning I can use the Meta App v301.1.0.6.109 on my old iPhone v16.7.10
I agree with yandamajin THANKS support for resolving the issue.

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