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Meta Horizon WorkRooms & Zoom Audio & Video Issues

MPRachel
Explorer

I was recently started using Meta Horizon workrooms effortlessly, with my clients who did not have have the metaquest but zoom, since I have MetaQuest 3. They were able to see my room, avatar, screen sharing and even another zoom camera I used on another device, to show them my cards. Now all of a sudden, they cannot hear me, or see me and everytime I use the workrooms app, it looks like the mic is on mute and my clients can no longer see my video. And, the app has full permissions for like my mic or whatever else is needed to use the app. Yes still no sound is coming through to my clients on zoom. Why is it that all of a sudden, they can't see or hear me? Things are not muted on my Metaquest 3. But when I see myself in the zom app, there is a red microphone with a line in it, that is saying I am muted and I can't see my workrooms avatar either on zoom, can someone please help me?

1 ACCEPTED SOLUTION

Accepted Solutions

@MetaQuestSupport I think this issue is resolved!  I'll let @MPRachel confirm but she dropped by the Workrooms Community today during the Community Meetup and we tested out Zoom together then after hers seemed to started working correctly again -- maybe it was just a temporary issue with the Zoom integration, not sure!   Nice to meet you @MPRachel  🙂

Host of the Horizon Workrooms Community Meetups
https://facebook.com/groups/horizonworkrooms

View solution in original post

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hello @MPRachel! We understand that you have your Meta Horizon workspaces up and running, as we see you seem to use them every day for your work meetings. We want to get you back into the rooms in order for you to enjoy your work meetings. We can provide you with some steps to take to get your audio back up and running the way it should be. Please follow the steps below:

For problems with your camera:

  • Close any open applications that use a camera or microphone, such as other video calling or chat programs.
  • If you're making a call from the browser, make sure Workrooms has permission to use your camera and microphone. You can change this in your browser settings.
  • Try restarting your browser or computer.
  • If you're using an external camera, make sure your camera is compatible with your computer.
  • Download the most recent drivers for your camera from the manufacturer's website.

For problems with your video call's sound:

  • If you have an external microphone or speakers, make sure they're connected correctly to your computer.
  • Check that your microphone isn't on mute. Some microphones have buttons to mute or unmute. If you're using a headset, it may have a mute switch on the side of the headset or on the cable that connects to your computer.
  • Close any open applications that use a camera or microphone. For example, other video calling or chat programs.
  • Make sure the other participants have their microphones set up correctly.

We look forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @MPRachel, what's up? We're wanting to ask if your Meta Horizon Workrooms is working properly after the troubleshooting we provided. Please don't be afraid to reach out again! Have a good day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

@MetaQuestSupport I think this issue is resolved!  I'll let @MPRachel confirm but she dropped by the Workrooms Community today during the Community Meetup and we tested out Zoom together then after hers seemed to started working correctly again -- maybe it was just a temporary issue with the Zoom integration, not sure!   Nice to meet you @MPRachel  🙂

Host of the Horizon Workrooms Community Meetups
https://facebook.com/groups/horizonworkrooms

MetaQuestSupport
Community Manager
Community Manager

Oh wow- thank you @NathanSudo so much for saving the day on this one! @MPRachel, we'd love to hear from you as well, so please don't hesitate to reach back out if ever you need! We certainly do love it when our community comes together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Dear Support Team,

Thank you for your prompt response. I've implemented all the suggested solutions, and Nathan was particularly supportive. Interestingly, after visiting his workroom, everything began to function perfectly—almost as if by magic. It seems there might have been a glitch, or perhaps Nathan has some hidden superpowers! I appreciate the assistance and hope everything remains stable.

However, I'm encountering a minor issue. When clients join meetings via Zoom in my Workspace, they are unable to hear any audio from my screen shares. Is this a typical experience, or is there a setting I might need to adjust?

Thank you for your help.

Best regards, Rachel

We're glad to hear that almost everything is sorted out @MPRachel! Regarding the audio from your screen shares, you might have to check if the Virtual Audio Device is enabled.

 

  1. Right-click the audio icon on the right side of your Windows taskbar.
  2. Select Sound settings.
  3. Scroll down and choose "All Sound Devices."
  4. Locate and select "Virtual Audio Device."
  5. Allow it in the General section.
  6. Disconnect and reconnect Horizon Workrooms from inside your headset.

We'll be waiting for your feedback on this!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @MPRachel.  We just wanted to touch base to see how things were appearing once some adjustments to your video all settings were made. Of course, if any issues continue to appear, do let us know! We'd be happy to make sure you're all set! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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