Showing results for 
Search instead for 
Did you mean: 

Meta Horizon Worlds menus not working

I'm having an issue often when I go to Meta Horizon Worlds,  (the little pink world screen) with the city that shows up - but none of the white menus work. I can scroll the screen with both controllers usually, but sometimes only with one controller, but none of the buttons on the bottom tool bar work, and I can't load the worlds.
But I can load the same worlds from the gray library menu as long as the game is listed, but it's not always listed there. There's more games in the white menus you get when you go into the pink meta horizon screen with the mirror of yourself.
I think the issue was I was using the A B buttons and the side buttons, but not the back/top button. All the other menus seem to work with these, but I think for the white menus in the Horizon Worlds, you can only use the back trigger. I'll test it more.
CPU Intel 4 core i5-4670K @ 3.40GHz
Motherboard MSI Z87-G45 GAMING
Memory: 32 GBs DDR 3 Corsair
Display Card: nVidea RTX 3060 Ti 8Gbs GDDR6 / GDDR6X
OS: Windows 10 Pro
Router: ASUS AX1800 WiFi 6 (RT-AX55)

Community Manager
Community Manager

Hey there, @BossStarstreams. Thank you for reaching out about this! It sounds like you may have already found that some menus require the trigger button to be used. Regardless, we know how important it is to be able to report issues you find while playing around in Horizon Worlds, and would love to provide some information that may help.

If you believe you have encountered a bug while playing in Horizon Worlds, you can press the 4 controller buttons (A, B, X, Y) to pull up the "Report an Issue" screen. This will include a screenshot of what you are looking at at the time and allow you to provide a description of the issues you are having. We hope this helps!

Otherwise, please let us know if you are still having issues after your testing, and we would love to see if there is anything else we can help you with.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hey again @BossStarstreams, we are back to see if you need any further assistance with your issue, Don't be afraid to hit us back with anything else! Have a good day.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?