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Meta Horizon app crash on Redmagic 9

mynameisgabriel
Explorer

The Meta Horizon app crashes and cannot be started. I am using REDMAGIC 9

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13 REPLIES 13

MetaQuestSupport
Community Manager
Community Manager

Hey there, @mynameisgabriel. Being able to use the Meta Horizon app with a mobile device is a crucial part of the VR experience. We understand the importance of an issue like this, and we are more than happy to try and help you get everything sorted out. With that said, we would like to ask you some questions:

 

  • Does the app display any error messages?
  • Have you ever been able to download this app onto your mobile device?

Additionally, we wanted to add that if you are in an unsupported country, you may run into issues with the Meta Horizons app and how it functions. Thank you for working with us on this, and we hope to hear back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

When I open the app crash and message: Meta Horizon has stopped 

The issue start after update (Meta Quest to Meta horizon)

I've tried clearing the cache and reinstalling the app.

My phone OS is updated.

I'm in a supported country

 

 

Hello again, @mynameisgabriel! There is the possibility that the phone isn't supported. Are you using a VPN on the phone?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

mynameisgabriel
Explorer

It's a Android 14, supported.

No VPN

@mynameisgabriel We would recommend uninstalling the app and then restarting your phone and then trying to install the app again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

mynameisgabriel
Explorer

Already tried

@mynameisgabriel we would like for you to send us a private message. To do so, simply click on our name to access our profile page or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

mynameisgabriel
Explorer

No more steps available? Please fix the app ASAP, thank you 🙂 

Vainleez
Honored Guest

Fix The App  i can use is with my   

REDMAGIC 9  😡

2 month later and still no fix ??? what are u guy`s doing at ur job ? playing Basketball all day ?

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