07-27-202408:25 AM - last edited on 07-28-202407:43 AM by Chundvar
My Q3 got stuck in a bootloop, I called support, we troubleshooted, couldn’t be fixed. Wouldn’t even factory reset. Mind you, this is my 2nd Q3 in 8 months, first one’s display went in <30 days. They said, we will send you an email for Advanced replacement (which I requested). Got the email. Filled out the form for AR, and immediately got an email my order was cancelled. Gave no real reason and said they’d have to do a normal replacement return. I’ve been emailing and contacting support most days but am being ghosted. It’s been over a week. Zero response. What is going on?!?! I want my Quest 3 back!
Hey there, @AngelNeedsCaffeine! That's not the kind of experience we want you to have! We'd be glad to look into this further so you can move forward with your return. Please send us a PM. We'll just need to gather a bit of sensitive information we wouldn't want you to post publicly so we can investigate further! Please select our name to get to our profile page, or click :here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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I have almost the same issue and it's been one month. Quick action the first few days and labels were going to be sent so that I could send my Quest 3 in for replacement. Heard nothing back so I started a support chat again. Then received an email from the specialized team and they would be looking into it and what email should the labels be sent to...I sent a reply with the email. A couple weeks later I talked to support chat again and then a week later. They just say I should hear something soon. I had my Quest 2 and Quest 3 go into a meta logo spinning thing on the same day. I use Quest 2 for exercise and Quest 3 for regular gaming. I factory reset both systems many times and that did not fix the issue. With the Quest 3, I've left it off for awhile and also left it on for awhile. Nothing worked. The Quest 2 was quick to be replaced with the out of warranty program. So that was great. But I'm more concerned about my Quest 3.
Yes. That’s about it. Unfortunately this is the 2nd Q3 that needed to be replaced. The first one I had less than 30 days and the display went. I got that one returned and replaced within 10 days (it was the week between Christmas & new years of course). I’ve had the 2nd one now for 7.5 mos and it got caught in a bootloop(same issue you have). Support tried troubleshooting but no fix. They started the return and then completely ghosted me. Funny side note. My original Q2 dies (also bootloop) 2 mos out of warranty. I tried to factory reset it for a week. Nothing so I threw it in a box and bought the Q3. Out of shear desperation, I grabbed it a couple days ago plugged it in and it came up as a factory reset. Couldn’t believe it. So I at least can workout and play some games while I wait for my Q 3 issue to be resolved,
Hey again, @AngelNeedsCaffeine, we received your private message and will be continuing with you there shortly! As for @Jadesfyre, we appreciate you sharing your situation. We're glad to hear you were able to get a replacement for your Meta Quest 2, and we understand the need for quickly resolving the issue with your Meta Quest 3. However, please know that for these types of cases, the support team is dedicated to ensuring every detail is thoroughly reviewed. We appreciate both of your patience and hope this provides additional help to you, @Jadesfyre.
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I bought a new Quest 2 to play in the meantime. The out of warranty replacement for my other Quest 2, I gave to one of my adult kids who has a Quest 1 and that doesn't play as often as I do...it has a 90 day warranty. I'm hoping for the best on that one for them. I figured with my bad luck, I needed one that has a year warranty on it....that's why I bought a new one. It's for exercise..... I keep waiting for my Quest 3 stuff to be sorted out...its missed and soon Asgard's Wrath 2 new cosmic events will be here and I was hoping that I would be playing with the Quest 3 instead of 2 again. Funny thing was after 2 weeks, I tried the Quest 3 and there were sounds! It booted up and had this message box with a message about updating that I hadn't seen bfore and then I could see the part of the video where it shows pulling the tag things out of the battery area of the controllers. I was so excited but I didn't have my controllers near me. I put my headset down to get my controllers and when I put it back on, it failed and did the old boot problem of going into gray screen, then off to sleep into black screen. Dang! then I factory reset again and back to the new issue of meta logo spinning and nothing else happening.
Thanks for the response! I do have alot of patience but still wonder how long to wait for some type of reply on this. Over one month does seem long. I've had really good service up to this point....so that's why the patience.
Hey there! We would like for you to PM us so that we can address and assist you properly. To PM us, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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As we have not heard back from you yet we wanted to check in to see if more help is needed.
If you do need more help please reach out to us via PM. You can do this by going to our profile page. You should see an option "Send a Message" to message us.
Hope to hear from you soon!
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