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Meta Pro causing severe forehead/skin pain.

Puckertoe
Level 2

Greetings,

 

I got my MQP yesterday and really haven't used it much because of very painful skin irritation using the forehead strap. It got so bad at one point that a red, angry welt formed on my forehead. The pain is still present. It's not a headache pain, but really severe irritation. 

Anybody know if there's a way to address this? Or who I could turn to for support?

I haven't even begun to check out the Pro due to this issue. I'd prefer not to send it back.

Thanks for any feedback/

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Here at Meta Quest, we take health and safety seriously. For us to assist best, please click here to contact us and get in touch with an agent: https://metaque.st/Support

MetaQuestSupport
Community Manager
Community Manager

Hey again @Puckertoe, we just wanted to check in and make sure you were able to get in touch with an agent? Please let us know, we want to assist you as best we can.

MetaQuestSupport
Community Manager
Community Manager

Hi! We haven't heard from you so we're checking in to makes sure you're good. Please let us know if you were able to contact an agent.

I experience this too. I bought some of these a while back. If I cut out part of the material and tape it on, it alleviates all the irritation. Obviously inconvenient, but helps tremendously. https://a.co/d/bk8nk3g

That or I let my hair grow out. But yeah, direct contact with the skin over 30 minutes or so gets severely irritating.