08-02-202405:40 AM - last edited on 08-03-202410:05 AM by IKnowYouDidntAskBut
Hello, my vr headset oculus quest 1 started to update after connecting to the wifi, but after 2 hours is still didn't update and i don't know how to fix it?
Hey there @r1zek1! We know you're eager to jump back into the game, so let's get to the bottom of this! We'd like to ask you a few questions to best determine how to assist.
When you attempted to update the headset, did the percentage ever move or was it always at one number?
When you restart the device, does it still attempt to update?
Have you attempted a factory reset?
Please list any other troubleshooting steps you have attempted. (Just to ensure we are not running around in circles)
We appreciate you taking the time to get this information over to us, we're looking forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I didn't have the percentage there and i coulnd't a factory reset besause i don't have the vr connected to the app or the account because i bought it from ebay, i tried to update it about 10 times depending on what you have on the website.
Thanks for getting back to us. So now after attempting to connect to the WiFi, you are no longer able to interact with it? If you're able to, please attempt to factory reset by using the headset alone with the follow steps:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
If this won't work for you, you may need to reach out to the seller and report it as damaged, let us know if attempting the factory reset manually through the headset helped!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Fantastic! We're so glad everything is working out! Let us know if you have any other questions or concerns. We hope you enjoy your virtual experience!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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