My Oculus Quest 2 has a black screen. I’ve restarted and factory reset but nothing has worked. I also even tried to reset it, it’s powered on. I hear the start up music, but the screen is black. When I go to power it off it displays the startup screen for a nano second before it shuts down.
Hiya there @NayyBuddahfly99! We realize that this situation is difficult, but let’s try and find a solution. So, what we understand so far is, your screen is black, you've attempted various troubleshooting steps but have been unsuccessful. On occasions, turning the headset off and leaving it charging for a max of 2 hours can do the trick.
Please keep us posted if you were able to resolve the issue. If you have any questions or concerns, please don't hesitate to reach out. We are here to help!
Hey there, @Metalbuckeye! We can definitely understand your concern with this issue, since it would stop you from enjoying your VR games and that's definitely pretty far from an ideal situation. Have you also tried out a factory reset? If so, and if it didn't help, we'd recommend reaching out to our other support team via email or live chat for more in-depth assistance. They'll be able to get this resolved one way or another! That goes for everyone here, by the way. If factory resetting didn't help, reach out to our other support team here!
I have the same problem.
The headset is on the latest version.
For me it turns out the proximity sensor (between the lens right above the number) is no longer sensitive enough to detect when I put my headset on. I tried cleaning it but it only works when I completely cover the sensor with something 😐
Hi there. We see your concerns in regards to the black screen issue on your headset. Thank you for attempting all troubleshooting steps to resolve this issue. We deeply empathize with you and understand how this may frustrate you and impact your gaming experience in the VR world. Let's not waste any more time and look into all of our service options. So that we can look into this further, we will need to gather more account information from you, so we would like to invite you to our private messaging service. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.