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Meta Quest 2 Connecting child’s account to Meta Quest 2 headset

Thomo1976
Honored Guest

I’m set up as admin on the headset. I’ve been trying to add my child’s account but get as far as adding the code and entering his email address. The error says his email doesn’t exist. It does as I can log on to the app and he’s receiving emails. Pls advise as he needs to have the appropriate age restrictions. Thanks

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Thomo1976! We'd be happy to assist you with adding your child's account to the Meta Quest 2!

We see you've sent us a PM; we have responded, and we will continue to assist you there. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

 

Please see details below.
 
I have followed the steps on previous posts to add my child to the meta quest 2 headset.
 
(redacted)
 
When I try to add my child’s account to the headset I add the code from the headset to www.meta.com/device which it accepts. It then asks for his email address but it errors and say the email doesn’t exist.
 
Thanks for your help.
 
Kind regards,
Emma

Hello there @Thomo1976! Thank you for reaching out to us, and we would love to team up with you and figure out why your child's email isn't being accepted. To receive further assistance, kindly send us a private message so we can gather more information from you. This way, your information stays protected. To do so, simply click on our name to access our profile page, or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again @Thomo1976! Thank you for sending us a private message! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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