I hadn't used my Meta Quest 2 system for many months. When I booted my system I believe it did some updating. When finished, the controllers did not work. I put in NEW batteries. No success. I tried to re-pair the controllers but when I put in the 5 digit code it says headset is paired to another account. There is no other account and no one else has used the system. This is the only account that I use. I tried to pair through the headset using the controller buttons for left and right controllers but that did not work. If I press the power and volume buttons, I can get this list of 5 options:
Boot Device
Device Info
Factory Reset
Sideload Update
Power Off
If I select Factory Reset, there are 2 options: Yes, erase and factory reset OR No, Go Back. The reset can't be selected. No, Go Back is the default.
While playing around with my system I was able to somehow get my fingers programmed to select certain buttons and icons on the headset, thought I am not able to scroll. Not even sure what this is for, but I can see my hands and fingers in the headset which is kind of neat.
Hello @jrfjr71, thank you for sharing this with us. We understand that you are having issues with the controllers, where you cannot pair them with the headset. Please send us a private message, so we can help you further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hello there, we just want to check if you still need any further support with this issue or if you have any other questions, please don't hesitate to contact us again. We look forward to your reply!
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