07-15-202410:20 PM - last edited on 07-16-202403:56 PM by TheLegend27
When I open up my headset, tracking fails completely and I get the "Headset Tracking Lost" popup. Whenever tracking is reenabled, my POV inside of the.. lobby area you spawn in when you boot up the headset flies away until I get the popup. The headset thinks that I am moving vertically and horizontally very quickly despite the fact that I am not moving at all in the real world.
Headset visually fine, no cracks dents or any other obvious physical damage, however it has been dropped multiple times. I assume some sort of hardware thing like the cameras position getting slightly messed up.. I've already factory-reset the thing, is there anything else I should try before messaging support about possible repair or replacement?
Hi there, @Forge_Builder! We certainly want to make sure your headset is running in tip-top shape, so we appreciate you bringing that tracking issue to our attention! For this sort of issue, we have a few questions we'd like you to go through to help narrow it down. When you get the chance, please answer the following:
Has your play area changed at all since you first noticed this issue? If possible, we suggest testing a different play area to be sure nothing in the environment is causing these issues.
Have you cleaned your device recently? If not, we highly suggest following our standard recommended cleaning practices to ensure nothing is causing interference with the tracking cameras.
We look forward to hearing from you, so get back to us when you can!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
My play area is different every time I have to clear an area for it and I never put the items in the same places. Thank you for the suggestion of trying an alternate play area I had not thought of that. I have not cleaned my devise recently, but last time I did so it did not make a difference. I will consult the cleaning practice to see if I can do a better job.
The issue has changed a bit since my last post. I have been able to get tracking somewhat stable after enabling you guy's cloud point.. thingy data sharing. My space is offset by about 10 degrees as if my headset thinks I'm leaning to one side when I am not, however I was successfully able to play beat sabre for over an hour. The tracking is still spotty though, my virtual controllers will frequently teleport behind me briefly before returning to their position, or drift away similar to the original pov drifting issue I had. Will using a more consistent play area or just walking around and letting the headset take in the surroundings provide any benefits? Thanks!
Thank you so much for the follow up with that information. In your play area make sure it's well lit and that there's no LED light or reflective surfaces. these could cause issues with the sensors on your headset. Keep us updated!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again! We wanted to touch base and check on your situation. Have you been able to try our suggested steps and has it improved your experience? We're looking forward to hearing back from you on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
