Hello, after not using my Meta Quest 2 for quite some time, I turned it back on.
Once it was turned back on, the left controller no longer worked; I only saw the SOS lights on the controller. I followed instructions on this forum to do the following.
- Unpair and pair both remotes again. (Right remote works) - Change batteries (Did not work). - Factory Reset (Did not work). - Every time I link the controller, it only shows the serial number, and there is no firmware version or battery level. - If I try to link the controller normally (Hold the buttons together), it will not link. To force it to link, I need to hold the buttons as I put the battery in; it then links as I can only see the serial number, and the controller continues not to work.
I am currently stuck on the pairing screen and can't get past it.
I am not sure what else there is I can do to get this controller working, I am not interested in paying AU$119.99 to get a new controller for what seems to be a bug, hopefully someone from Meta can solve this issue, alternativly consumer protection in Australia should cover this. It is reasonable to think that if I have not physically damaged the remote, this remote should last longer than 2 years with very minimal use.
Hi @Brenton-C. We appreciate you reaching out and giving all those troubleshooting steps a go. We understand your issue still persists and would love to look into things further for you. To do so, we would need to gather some sensitive information. If you could please send us a private message to proceed accordingly, Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi @Brenton-C! We just wanted to swing by to continue working with you and your left controller. Whenever you're ready, we'll be here and happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
