03-16-2023 10:56 PM
Shortly after 15-20 minutes, my Quest 2 crashes. Upon crashing, the displayed frame freezes and if I look behind me, the frame is upside-down. Between the two frames is a kind of void.
I have purchased a new Quest 2 due to damage as well as a 3rd party Link cable. Even after all of this, the Quest Link still fails. I don't know what to do because I've seen that the cause of the problem varies from person to person.
This issue seems to be common among other Meta Link users.
Thank you
03-16-2023 11:34 PM
I made a post about this last week and haven't received a response. Don't be surprised if you don't get one either. Hopefully we do get one though as this is making many people's PCVR games completely inaccessible.
03-17-2023 08:31 AM
Hey there, @Ilovesalad222! We don't like to see our users having this kind of issue with their devices. We know how important it is to get this sorted out and have everything working as it should. Not to worry. We have a few things for you to try out to see if they can help.
Please give these steps a try. If the issue still persists, we recommend connecting with our specialized team here. We'll be able to look into this further for you with more advanced tools. We also suggest attaching your PC log files to the ticket. This will greatly help us in our research of the issue. We hope this information will be helpful to you. We look forward to assisting you further!
03-17-2023 01:46 PM
Hi Meta Quest Support,
Unfortunately, none of the listed methods solved my issue. I will contact the specialized team.
Thank you so much!
03-17-2023 01:52 PM
Hey there, @Ilovesalad222! We look forward to hearing from you. Once you follow our page to our support team, we will have more tools available to better assist you!