I have factory reset the device and had my daughter disconnect her Meta account from the device. Ive reset twice, also uninstalled the meta app and reinstalled, force closed. Nothing seems to be working, any help is appreciated. Thanks.
Hello @Maliseet0990. We appreciate you trying those troubleshooting steps and hoping for a resolution. Not to worry, we would love to dive deeper into this for you and ask for some account information as well. Since all troubleshooting has been exhausted, let's get you to send us a PM. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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I'm having the same exact issue. Meta support hasn't been any help at all. Meta just said they'd let purchase another headset from their "Out of Warranty Program" for $160 and I need to Please let me know if you find a fix and I'll do the same. Good luck
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