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Meta Quest 2 Pairing to phone app

SortofCool
Explorer

I have been on forums all week trying to resolve this pairing issue with App to Quest. My son had an app that kept crashing the headset recently. The repair, of course, is a restore to factory settings. Once I did this, it asked me to implement the headset code into the phone, but it would not recognize the headset. The problem is the app has no way to remove a device. I removed it from the account, but it is still showing on the app. I have restarted the app, uninstalled it, and reinstalled it.  However, the device keeps appearing on the app and will not connect with the code or Bluetooth. There is no option for Bluetooth cache on my phone, and it is not a Wi-Fi issue because the headset has been working fine on current Wi-fi. There needs to be an option on the app to remove the device. I do not want to connect his account to another Facebook/meta account because of all the games I have purchased add-ons for him to use. They won't be tied to that new account. 

 

17 REPLIES 17

MetaQuestSupport
Community Manager
Community Manager

Hello @SortofCool, we understand the troubles you are facing and would love to assist you in this and see if we can get this fixed for you.

First, we are going to ask some simple questions to gather more information and see where we need to go in this to further help you out.

 

  1. Ensure the phone is compatible with the Meta Quest App
  2. Ensure the phone app and headset are on the latest available version
  3. Ensure phone and headset are connected to the same network, on the same frequency
  4. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
  5. Lastly try and do another factory reset as well

We can also provide a link with a video as well about the pairing issue here

We look forward to hearing back from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @SortofCool, we are just reaching out seeing if you still need any assistance with this.

 

We look forward to hearing back you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have tried several factory resets. Started a new account on wife's phone. With no success. I don't know if bluetooth device is headset is no longer working or if there is a communication issues with software. 


Thank you for reaching back out to us, @SortofCool! We see you've attempted multiple factory resets on your device and have tried using a different host device as well. We would love to continue helping you out in order to get this resolved for you so you can continue using your device and enjoy VR.

There is a way to delete the Bluetooth cache on your host device we can provide the details on how to below.

 

On an Android device

  1. Open Settings and go to Apps.
  2. Go to Bluetooth
  3. Tap on Storage and Clear Cache.

On an iOS device

  1. Open Settings and select Bluetooth.
  2. Forget every Bluetooth device in the My Devices list using the "i" icon.
  3. Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.

Let us know if this fixes the issue if not then please reach out again!

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @SortofCool! We are just reaching out again seeing if you still need any assistance.

We would love to help resolve this for you!

 

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

No luck with clearing bluetooth cache or resetting network settings. 

We appreciate you attempting that for us, @SortofCool. From here, we'd like to gather more of the device's details to continue exhausting all our options to get reconnected again, so please send us a PM. 

To do so, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, hello, @SortofCool! We're popping back in to make sure you were able to get your headset fully paired in your Meta Quest mobile app. If you still need assistance, please don't hesitate to send us a PM right here. We'll always be glad to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Nothing has worked. Can I send the equipment to Meta for testing? I can not resolve a connection issue. My son's friends came over with their Quest 2 and had no problems using the Wi-Fi. There has to be some sort of solution to this problem. 

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