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Meta Quest 2 Screen Problem

indicle
Explorer

I bought a new Meta Quest 2 yesterday and when i tried playing some games on it, i noticed it looks very weird. i dont really know how to explain it but when i cover my right eye and shake my head aggressively, it looks normal. but when i cover my left eye and shake my head aggressively, it becomes blurry and there seems to be a delay, i told a friend that knows alot about bugs and glitches and he said its probably screen input delay, my Quest 2 is completely unusable with this screen glitch, do i have to return it or can i fix it? (i tried a sideload update, normal update, factory reset, and a hard reboot, but it still happens)

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there, @indicle! We saw you were having some interesting issues with a new Meta Quest 2, and we would be glad to lend a hand! To start things off, we listed a few questions for you below:

 

  • Is the left eye showing a delay when you do not aggressively shake your head?
  • Is this only happening in the home environment or in a specific game/app?
  • Has the headset encountered any physical damage or liquids?
  • Are your headset and Meta Quest mobile app up to date?
  • Did you purchase this headset from Meta.com?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

the left eye is not showing a delay
its happening all the time
no, i bought a brand new one
yes its up to date
i purchased it from wallmart.

We see that you posted on another thread that you're able to fix the glitch after restarting your headset! If you're still encountering any issues or have any further questions, please let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

that was with my quest 3, and it was a microphone glitch.

Thanks for pointing that out; we're happy to hear you're able to get your microphone fixed! Now, to get back to the Quest 2 screen problem, with the previous answers you provided and the troubleshooting steps you took, it looks like we're going to have to look into possible replacement options for you! To move forward, we're going to have to ask for some sensitive information, so please shoot us a private message so we can continue assisting you! To do so, select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, @indicle! We'd love to continue assisting you with your Meta Quest 2 screen problem! Please don't hesitate to reach back out!  

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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