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Meta Quest 2 Stuck in Boot Loop – Factory Reset Not Working

Fatheen
Explorer

Hi Support Team,

I recently got a Meta Quest 2 for free, but it's stuck in a boot loop. When I turn it on, it shows the Meta logo, plays a sound, then displays three dots, plays another sound, and then turns off automatically.

When I access USB Update Mode, I see the following options:

  • Boot Device
  • Device Info
  • Factory Reset
  • Sideload Update
  • Power Off

In the Device Info section, the details are:

  • Boot Slot: B
  • Secure Boot: Yes
  • Lock State: Locked
  • Build Variant: User
  • Model Revision: Hollywood (DVT)
  • RAM Size: 6092 MB (3 partitions)

I have already tried performing a factory reset, but it doesn’t change anything. The issue persists. Is there anything else I can do to fix this?

PLS HELP
Thanks,

3 REPLIES 3

oculusness
Consultant

@Fatheen  you could try removing the inner faceplate and the outer faceplate and disconnecting the battery from the mainboard. Hold the headset buttons down for a minute to discharge any capacitors, reconnect the battery and see if it now works.  This worked for me.

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
GOOGLE PREMIUM ACCOUNT

Thanks for the suggestion, but I'm not a technical expert, and I'm not comfortable disassembling the device myself. Is there any other way to resolve the issue without opening the headset? Could you recommend any simpler methods or send a video on how to safely perform the steps you're suggesting?

@Fatheen  there are only 12 screws, so it's not really a big job. You only need to do upto and including step 7

Oculus Quest 2 Disassembly - iFixit Repair Guide

If you need videos or further assistance, just ask.

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
GOOGLE PREMIUM ACCOUNT
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