03-23-2025 01:56 PM - edited 03-23-2025 02:26 PM
I have 2 meta quest headsets. On the second head set I have my primary account and the secondary account. I have enabled app sharing.
When I exit a game under the secondary account it will return me to the primary users landing area and all of the menu UI are gone and can’t get them back without reset.
For example, the primary users landing area is the comfy cabin and the secondary user area is the mountain scene. I’ll logon with secondary user and the mountain area will be there with all the UI. I select a game, play it and when I exit the game I am sent back to the comfy cabin landing area and no UI is available.
I have factory reset the headset and re-added the secondary account. The issue still persist. If I power on and off the headset it will login correctly to the secondary account but only work for the first game played.
edit:
i cleared the boundaries from both accounts, I’ve tried with wi-fi on and off. No change
03-23-2025 06:24 PM
It's the same for me, except if I even press the Meta button, I get sent to the primary user's home, everything still breaks until I reboot.
Only main difference is that I'm on the Quest 3, so I guess this most recent update to the firmware broke the users system.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset