08-05-202412:37 AM - last edited on 08-06-202407:36 AM by IKnowYouDidntAskBut
Last week we put my son's Meta Quest 2 on the charger, came back moments later to smoke coming from it and a strong burning smell. Thankfully we noticed what was happening and managed to turn the charger off and disconnect from the headset. I contacted support and was advised I'd definitely have a response within 48 hours. As suspected 48 hours came and went with no response. I contacted support again explaining the frustration over this and was informed they guaranteed we would have a response within 24 hours.
Here we are, 40 hours later, with no response. How does anything get resolved with this company?? On searching here i see this is a common problem, how can they get away with this? The company is a total disaster to deal with. Items bought as Christmas presents going on fire months later
Here at Meta Quest, we take health and safety seriously. We understand that you have already contacted our support team regarding this issue and we ask you continue working with us for assistance. If your support ticket has been closed, you can use this link to open a new one: https://metaque.st/Support
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The ticket is still open and I am still waiting for a response. I contacted support again yesterday and they were shocked that nothing had been done yet. They transferred the tickets to another member of the "specialized team" as it had not been progressed by the previous member. Here I am, another 24 hours on, and still no response.
Please provide me details of who to contact to make a complaint?
I have still had no response whatsoever to my query through Meta Customer Support. Is anyone in this company able to do anything regarding this matter? How can I continue working with you for assistance if no one from Meta contacts me?
Hello @Reutorr, thank you very much for reaching out regarding your case.
Could you please send us a DM so that we can look into this for you?
Thank you for your time!
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