We get how frustrating it can be when you are having problems with updating your device. We would love to check this out with you to see if we can get this update installed without failing.
Somethings you can try to get this resolved are the following:
Sign out of the app
Uninstall the app and leave sitting for 5 minutes
Reinstall the app and leave sitting for a couple minutes
Sign back into the app and try to pair again
Clear Bluetooth cache/computer history of the app.
Reboot the headset (hold power button and volume down for 30-40 seconds)
If you have tried this and none of the above has worked, then we would like it if you could reach out to us via a private message so we can look closer into this. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We get that it can be a bit confusing, so we hope that we can clear that part up a bit. In this case, we meant the application on your phone to see if that helps with completing the installation.
If the issue persists, just let us know and we can check this out further.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you again for letting us know how it went when performing the steps that were provided.
In order to look further into this we would like to continue this conversation via a private message. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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